Warranty Policy

At WowCool, we want you to shop with confidence. We stand behind the quality of our products and are committed to helping if something goes wrong.

1. Warranty Coverage

We offer a 12-month limited warranty on eligible products for manufacturing defects and quality-related issues under normal use.

This warranty covers defects in materials or workmanship that affect the normal function of the product.

2. What Is Covered

Depending on the situation, our warranty may cover:

products that arrive damaged or defective
incorrect items sent by mistake
manufacturing faults that affect normal use
missing parts caused by our packing error

If your issue is covered under warranty, we will review the case and provide an appropriate solution, which may include:

replacement parts
a replacement product
store credit
a refund, where appropriate

3. What Is Not Covered

This warranty does not cover:

normal wear and tear
damage caused by misuse, abuse, improper handling, or accidents
damage caused by unauthorized repairs or modifications
cosmetic damage that does not affect the use of the product
issues caused by failure to follow instructions or recommended use
lost or stolen items after confirmed delivery
damage caused during return shipping arranged by the customer

4. Products Arriving Damaged

If your package arrives visibly damaged, we recommend inspecting it as soon as possible.

If the item is damaged on arrival, please contact us at support@wowcool.toys within 7 days of delivery and include:

your order number
a description of the issue
clear photos of the product
photos of the outer packaging and shipping label

This helps us investigate quickly and provide the best solution.

5. How to Make a Warranty Claim

To submit a warranty claim, please email us at support@wowcool.toys with:

your order number
the product name
a clear explanation of the issue
photos or videos showing the problem

Our team will review your request and reply with the next steps.

6. Warranty Resolution

If your claim is approved, we may offer one of the following depending on the issue:

replacement parts
a replacement item
partial refund
full refund
store credit

The solution offered will depend on product condition, availability, and the nature of the problem.

7. Shipping Costs for Warranty Claims

If the issue is confirmed to be due to a product defect, incorrect item, or damage caused before delivery, you will not be responsible for additional shipping costs related to the approved solution.

If the issue is not covered under warranty, the customer may be responsible for any return or replacement shipping costs.

8. Warranty Claim Review Time

We aim to review warranty claims as quickly as possible. Most requests are reviewed within 1-3 business days after we receive all necessary information.

9. Limitation of Liability

WowCool’s warranty is limited to the value of the purchased product. We are not responsible for indirect, incidental, or consequential damages resulting from the use or inability to use the product.